Booking terms & cancellation policy
Last updated: October 2026
Booking & payment
Every trip is quoted for your group. Your place is confirmed once we receive your signed booking form and deposit.
- Deposit: 30% of the trip price per person, due at booking.
- Balance: due 90 days before departure. Bookings made inside 90 days are paid in full at booking.
- Payments are made through a secure Stripe payment link. We never ask for card details by email or message.
- If the balance isn't received by the due date, we may treat the booking as cancelled by you and apply the charges below.
Cancellations by you
Cancellations must be sent to us in writing by email. Charges are based on the date we receive your notice:
| Days before departure | Cancellation charge |
|---|---|
| 90 days or more | Deposit is non-refundable |
| 60 to 89 days | 50% of the trip price |
| Less than 60 days | 100% of the trip price |
Some suppliers, including liveaboard yachts and island resorts, have stricter terms. When they apply, we'll tell you in your written quote before you book, and those terms take priority.
You may transfer your place to another person at no extra charge up to 60 days before departure, as long as they meet the trip's experience requirements.
Changes and cancellations by us
Ocean trips depend on weather, sea conditions and wildlife. We may change the day-by-day order, dive sites, boat routes or activities to keep the group safe and make the most of conditions. These changes are part of the trip and aren't grounds for a refund.
If we have to cancel a trip before departure for reasons within our control, or because a group doesn't reach minimum numbers, you can choose a full refund of what you've paid us or a transfer to another date. If a trip is cancelled because of events outside anyone's control, such as natural disasters, government travel restrictions or extreme weather, we'll offer a future date or refund what we can recover from our suppliers.
We aren't responsible for flights or other costs you book yourself, which is one more reason to hold travel insurance.
Travel insurance & health
- Comprehensive travel insurance, including medical evacuation and cancellation cover, is required for every guest.
- Dive trips also require dive-specific insurance, such as DAN or an equivalent.
- Please tell us about any medical condition that may affect your participation. Scuba divers may be asked to complete a standard medical questionnaire.
- Passports, visas and entry requirements are your responsibility. We'll share guidance for each destination.
Water activities
- Each trip lists the experience level it's designed for. Guides may limit or stop an activity if they believe it's unsafe for you or the group.
- Scuba diving requires the certification stated on the trip page. Freediving and spearfishing follow a buddy system and the guide's briefing.
- Spearfishing is breath-hold only and follows local fishing laws. Protected species are never taken.
- Wildlife encounters, including whales, mantas, whale sharks and bait balls, happen in the wild and are never guaranteed.
- Guests may be asked to sign an activity waiver before joining in-water activities.
Our responsibility
Elite Ventures plans and coordinates your trip and works with independent local operators, including boat captains, resorts, liveaboards and guides. Each operator is responsible for its own services. We choose partners carefully, but we aren't liable for their acts or omissions, or for loss, injury or delay caused by events outside our control.
Photos & video
We may photograph and film during trips. We'll ask before using any image where you can be recognized for marketing, and you can say no at any time.
Privacy
When you send an inquiry, we collect the details you enter: your name, email, trip interests, dates, group size and notes. We use them only to answer your inquiry and plan your trip.
- Inquiries are stored by our website host (Netlify) and delivered to our email.
- Payments are handled by Stripe. We never see or store your full card number.
- We share your details with suppliers only when needed for your booking, such as a resort or boat operator.
- We don't sell your information or use advertising trackers on this site.
- To see, correct or delete your information, email us at the address below.
Contact
Email elicreatives.colab@gmail.com · WhatsApp +1 970 618 0662